FAQ - FREQUENTLY ASKED QUESTIONS
If you have a problem or questions to our support please search for the suitable answer here.
The most asked questions:
- General
- Technical
- Error codes
- Error description
General
- What is SYNCING.NET?
- How does SYNCING.NET work?
- How secure is SYNCING.NET?
- Does SYNCING.NET support Outlook 2016?
- Does SYNCING.NET work with different Outlook versions?
- What is a SYNCING.NET user account?
- What is a SYNCING.NET Outlook Group?
- What is a SYNCING.NET Sync Folder?
- What is a role?
- What is a personal store file (.pst)?
- What can I do if SYNCING.NET is offline or is not synchronized?
- Which license options exist for SYNCING.NET?
- What's the difference between the one-year subscription license and the perpetual license?
- I've lost my license key, how to retrieve it?
- Information about SYNCING.NET server maintenance
- How does the SYNCING.NET Auto Update work?
- How do I find my SYNCING.NET license key?
- E-Mail Usage Policy
- I have forgotten my password! Where can I get a new one?
- Does SYNCING.NET offer special prices for authorities and non-profit organisations?
- Does SYNCING.NET install any spyware or adware?
- How often new versions will be released?
- Which services are offered by SYNCING.NET support and what can I check before I send a support request?
Technical
- What is peer-to-peer?
- What is an 'Outlook element' ?
- What is a proxy server?
- What to mind when I want to upgrade the operating system on my computer
- Does SYNCING.NET support Windows Terminal Server?
- Does SYNCING.NET support network shares or NAS drives?
- Preparing data for synchronization
- How does the Outlook import work?
- Does SYNCING.NET synchronize open files?
- Does SYNCING.NET support encrypted directories or hard disks?
- What does the padlock mean?
- What do the different connection types within the Transfer Status view represent?
- What is actually the meaning of the symbols red asterisk and Green circle?
- Does SYNCING.NET work with Exchange Profiles?
- Does SYNCING.NET store any data on the SYNCING.NET server?
- What happens if I am on (business) trip and no internet access is available?
- Does SYNCING.NET support a Proxy-Server?
- Does my computer have to be online for synchronization?
- Does synchronization by SYNCING.NET work via internet or – as many other Outlook sync solutions – only on a local network (LAN)?
- Which ports does SYNCING.NET use?
Error codes
- I get an unknown error by selecting a Sync Folder.
- What does this message mean: You cannot choose this path! Synchronizing this folder can generate problems!
- What does this message mean: Error loading user interface. Please report the problem!
- What does this message mean: 'Input string was not in a correct format'?
- What does this message mean: 'Could not join the network'?
- I receive an error message stating: System.Xml.XmlException. What can I do?
- The activation of my license key is not possible. Why?
- What does the error message: ”Our global authentication service can not be reached” mean?
- What means the error message: ”MAPI-Error: MAPI_E_NOT_ENOUGH_RESOURCES”?
- What means the error message: ”Store/Folder does not exist” or ”The folder X is not supported”?
- What means the error message: ”Request is related to wrong SyncNetwork”?
- What does this message mean: ”MAPI-Error: MAPI_E_STORE_FULL”
- What means the error message: ”MAPI-Error: MAPI_E_CORRUPT_STORE”?
- What means the error message: ”MAPI-Error: MAPI_E_NOT_ENOUGH_DISK”?
- What means the error message: ”Outlook installation could not be found”?
Error description
- I cannot create an Outlook Group. What can I do?
- Import of Outlook Group data failed. What can I do?
- Why isn’t the SYNCING.NET Auto Update reported to all users simultaneously?
- I cannot activate the Outlook tab! What can I do?
- Why I can't see my Outlook folders or Outlook profiles?
- Why is SYNCING.NET constantly switching offline?
- SYNCING.NET reports an error message after I have replaced my computer's hard disk. What can I do?
- After an update my SYNCING.NET appears to be uninstalled. What to do?
- Why do I get an error message if I use special characters or an umlaut?
- What should I do if I get every email twice after installing SYNCING.NET?
- What can I do, when I get the error message: ”ERROR: Duplicate stores detected”
